Our network of onsite field technicians average between 5 to 15 years experience in the technology industry and have demonstrated expertise installing, testing, repairing, and replacing a wide range of LAN/WAN, server, unified communications, workstation, and wireless technologies from leading equipment manufacturers.
Site Surveys Physical inspection and assessment of the customer's site(s) prior to installation.
Onsite Installation Physical installation, turn-up and testing of equipment at the customer's site(s).
Troubleshooting and Onsite Part Replacement Troubleshooting and parts replacement activities with 2-hour, 4-hour, same business day or next business day response times.
Onsite Resources When and Where You Need Them
While technicians are at the customer's site(s), the Technical Support Center supports the technicians throughout the call, ensuring the customer's processes are followed and work is validated and confirmed prior leaving the site.
As a service-focused provider, we understand the importance of consistent, high-quality performance. Our field technicians have been trained and certified on multiple technologies as well as CSTX's service delivery model. We continuously monitor our field resources for performance quality to ensure our technicians are knowledgeable about the products they support, arrive at the scheduled time, maintain a professional appearance, and deliver high-quality service consistently.